top of page
  • Booking, Payment & Cancellation Policy
    Bookings: To confirm your booking, a non-refundable session retainer is required. This retainer secures your date and serves as a cancellation fee. In case of cancellation, the retainer is non-refundable. However, if you wish to reschedule, it may be credited toward a future session, subject to the photographer's approval. For wedding and event packages, a 50% non-refundable retainer is required at the time of booking to reserve the event date, and it also serves as the cancellation fee. The remaining 50% balance is due two weeks before the event. We offer flexible payment plans, so you can break up the remaining balance into smaller payments as needed. Payments: Payments for all sessions and packages (plus taxes) can be made via cash, Visa, or MasterCard. Cancellation Policy: If you need to cancel your session or event, please notify us as soon as possible. The non-refundable retainer will be kept as the cancellation fee. If you cancel within 30 days of the event, the full balance may be due. Rescheduling Policy: If you need to reschedule due to unforeseen circumstances (such as illness, personal reasons, or travel restrictions), we will do our best to accommodate you by rescheduling your event to a new date, provided the new date is available. In cases where we are unable to accommodate the new date, the original retainer is still non-refundable, and the booking will be subject to the cancellation policy. Force Majeure: In the rare event that the photographer is unable to perform due to illness, injury, or situations beyond our control (e.g., natural disasters, acts of terrorism, government restrictions, or other emergencies), we will make every effort to find a suitable replacement. If no replacement can be found, we will refund 50% of the retainer fee paid for the event. Liability for Lost Digital Files: We take the utmost care in handling your images. However, in the unlikely event that digital files are lost, stolen, or damaged due to reasons beyond our control (e.g., camera malfunction, hard drive failure, etc.), our liability is limited to 50% of the retainer fee. Once images are delivered to you, the company is not responsible for the loss or damage of images thereafter.
  • Copyright and Artistic Ownership – Our Position
    As the creators of all video footage and related content, we retain full copyright over the work we produce. This applies to all video footage and edited videos, from the moment they are created. Copyright Ownership: The copyright of all video footage belongs to the videographer as soon as it is recorded. This includes both raw footage and edited video content. Under copyright law, this protection lasts for 70 years from the date of creation. Client License: We grant clients a personal use license for their video footage and final edits. This allows you to share the videos on social media and use them for personal viewing and sharing. The license does not permit commercial use, such as advertising, resale, or entry into competitions or exhibitions, without prior written permission. Legal Disclaimer: This information serves as a general guide to copyright law for video content. It is not intended as definitive legal advice, and we recommend consulting a legal professional for specific concerns.
  • How Long Will It Take to Deliver?
    We aim to deliver your final videos and photos within 3 to 6 months from the date of the shoot. Our process includes professional video editing, sound composition, color grading, and sound mixing and mastering—each stage requiring care and attention to detail to ensure the highest quality. We create memories that will last a lifetime, and delivering timeless, cinematic results is our top priority. If faster delivery is needed for any reason, feel free to discuss it with us, and we’ll do our best to accommodate your timeline.
  • Can We Get Our Video Faster?
    We understand how exciting it is to see your final video as soon as possible—it’s hard to wait! While we always strive to deliver high-quality results efficiently, there’s a lot that happens behind the scenes to ensure your video is polished and perfect. Here’s a quick breakdown of why the editing process takes time: Organizing & Reviewing Footage: After the shoot, we carefully transfer, organize, and review all the footage to make sure nothing is missed. Storytelling Through Editing: Crafting a compelling story involves selecting the best moments, fine-tuning the flow, and ensuring every detail fits perfectly. Sound & Color Mastery: Audio leveling, sound design, and color grading are essential to creating the cinematic quality you deserve. Adding Final Touches: Titles, effects, and any necessary graphics are added before the final render and delivery. Quality Control: We watch and review the entire video to ensure it meets the highest standards before handing it over to you. While our standard delivery time is 3 to 6 months, we do offer expedited delivery options for those who need their videos sooner. If this is something you’re interested in, let us know, and we’ll do our best to accommodate your request. Our goal is to create a timeless memory that’s worth the wait, and every step of the process is designed to ensure that you receive a masterpiece that will last a lifetime
  • What Do We Deliver?
    Our basic package includes a highlights video of 3-5 minutes, capturing the most memorable moments of your event. This is perfect for those who want a quick yet stunning overview of their special day. For a more comprehensive option, our second package includes both the 3-5 minute highlights video and a 15-20 minute video that provides a deeper look at your event, showcasing additional key moments and emotions. We also offer add-ons for full event coverage, themed videos, or longer edits. Feel free to contact us to create a custom package tailored to your needs and vision!
  • Can I Get DVDs or USB?
    We no longer support DVDs for delivery. Instead, we provide your videos through Vimeo for easy digital access and sharing. You can download your files directly from the platform at your convenience. If you prefer, we can also deliver your videos on a USB drive for an additional charge.
  • Can I Get RAW Material?
    No, we do not deliver unedited or RAW material under any circumstances. The final product is carefully curated and edited to provide the best possible representation of your special moments.
  • Will I Get the Same Video as the Samples on Your Site?
    The samples on our site showcase our creative perspective and the trust we've built with our clients. They represent the style and quality of work we deliver, but it's important to note that each video is unique. The location, the people, and the overall vibe of your event play a significant role in the final result. Additionally, some events are supported by event planners who manage the decorations, lighting, and other details to enhance the experience. While your video will reflect our signature style, the final result will be tailored to the distinct atmosphere and moments of your special day.
  • Can I Make Changes to the Video?
    We can make simple changes to your video, such as cutting out certain sections. However, if you wish to change the music or request additional edits, it will require re-editing, which incurs an additional fee. Any changes that significantly affect the editing process or delay the final delivery will also be subject to extra charges. Please feel free to reach out to us for more details on the process and costs involved!
  • Is One Camera Enough?
    While a single camera can cover your event, adding a second camera is the best way to ensure no moment is missed. It provides a backup and allows us to capture multiple angles simultaneously, which is especially helpful during dynamic events where people are moving, and adjustments are needed on the fly. A second camera also adds peace of mind, ensuring that all the important details are captured. If you’re unsure about your options, feel free to reach out—we’re happy to help you decide what’s best for your day!
  • Do You Take On All Projects?
    We are selective about the projects we take on to ensure the best possible experience for everyone involved. We avoid events where the couple or their team is heavily involved in the filming or editing process. Our work reflects our artistic vision, and too much external interference can compromise the final result. We value trust and collaboration, and we encourage clients to choose us for our expertise, style, and dedication to creating timeless memories.
  • Can I Use Shots from a Friend’s Mobile or Camera?
    We strongly recommend against relying on friends' mobile phones or cameras during your event. When you hire professionals, it’s important to let us do what we do best—capturing every moment with care and artistry. Encourage your guests to be fully present, enjoy the experience, and interact face-to-face. After all, this is your special day, not a filming session for everyone involved! Let us handle the memories—you’ll be glad you did.
  • I See Phones Instead of My Friends’ Faces
    We strongly discourage relying on mobile phones or cameras during your event. One bride perfectly summed it up: "I hired professionals to see your faces, not your phones—put them in your pockets." Your guests should focus on being present and sharing the joy of the moment with you, not trying to capture it themselves. Let us take care of creating beautiful memories so your friends can celebrate by your side.
  • What Happens If the Photographer Is Good but Not Professional?
    A non-professional photographer, even with great intentions, may unintentionally disrupt your video. They might frequently appear in the shots with their back to the camera, move unpredictably to capture endless pictures, or unintentionally block key moments. For the best results, we recommend working with a professional photographer who understands the importance of collaboration with the videography team. This ensures that both the photos and video are captured beautifully without compromising either. If you’d like, we’re happy to recommend experienced photographers we’ve worked with to ensure your special day runs smoothly.
  • What If the Venue Has Its Own Photographer or Cameraman?
    To ensure the best results for your video, we do not allow any other camera crew to film or photograph during your celebration day while we are working. Having multiple teams capturing the same event can lead to disruptions, confusion, and compromised footage quality. The only exception to this rule is for live streaming services provided by the venue, as they have a separate purpose and do not interfere with our work.
  • What About the Lights at the Reception?
    Lighting plays a crucial role in creating stunning video footage. To avoid the dreaded "ghost effect" or unflattering shadows, it's essential to hire professional lighting solutions. Reception venues often use basic or ambient lighting that may not be ideal for video, resulting in footage that lacks clarity, depth, or vibrance. Investing in proper lighting ensures that every moment of your celebration is beautifully captured, with natural skin tones and a magical atmosphere that enhances the final result.
bottom of page